Terms of Service
Effective date: July 10, 2026
These Terms of Service govern access to and use of products, websites, services, systems, and related support provided by Patched Codes, Inc. By using the services, you agree to these terms on behalf of yourself or the organization you represent.
1. Services
Patched Codes, Inc. provides AI-assisted workflow automation and operational software for regulated business processes. Specific services, fees, support commitments, security commitments, and deployment terms may be described in a separate order form, statement of work, data processing agreement, business associate agreement, or master services agreement. If a separate written agreement conflicts with these terms, the separate agreement controls for that customer relationship.
2. Customer Responsibilities
You are responsible for the accuracy, legality, and quality of data, instructions, credentials, configurations, and materials you provide. You must ensure that your users are authorized to access the services and that your use complies with applicable laws, internal policies, and contractual obligations.
3. Acceptable Use
You may not use the services to violate laws, infringe third-party rights, bypass security controls, interfere with service availability, reverse engineer non-public systems, transmit malicious code, or process data you are not authorized to use. You may not use the services to make fully automated high-impact decisions without appropriate human review, governance, and customer-side approvals.
4. Data and Confidentiality
Customer data remains the property of the customer. Patched Codes, Inc. uses customer data only to provide, secure, maintain, support, and improve the services as permitted by the applicable agreement. Each party must protect the other party's confidential information with reasonable care and may use it only for the purposes authorized by the business relationship.
5. Security and SOC 2-Aligned Controls
Patched Codes, Inc. maintains administrative, technical, and organizational safeguards designed to protect customer data and support SOC 2-aligned operations. These controls may include access control, least-privilege permissions, change management, vendor review, logging and monitoring, incident response, business continuity planning, vulnerability management, employee security training, and periodic control review.
Customers are responsible for configuring their own environments, access policies, integrations, and user permissions securely. No system can be guaranteed to be completely secure, and Patched Codes, Inc. does not warrant that unauthorized access, loss, or disruption can never occur.
6. Regulated Data
You must not submit regulated, sensitive, or restricted data unless the applicable written agreement permits that use and the required safeguards are in place. This may include personal data, financial data, health information, government identifiers, export-controlled information, confidential business data, and any data subject to sector-specific rules.
7. AI Outputs
AI-assisted outputs may be inaccurate, incomplete, or unsuitable for a particular use without review. You are responsible for evaluating outputs, applying human oversight where appropriate, and deciding whether outputs are suitable for your workflow, compliance obligations, and end users.
8. Availability and Changes
Patched Codes, Inc. may update, suspend, or modify services to improve performance, maintain security, comply with law, or address operational needs. Any service-level commitments apply only if included in a separate written agreement.
9. Intellectual Property
Patched Codes, Inc. retains ownership of its software, models, workflows, templates, documentation, designs, know-how, and other technology. Customers retain ownership of their data and pre-existing materials. Feedback may be used by Patched Codes, Inc. without restriction or obligation.
10. Third-Party Services
The services may integrate with third-party platforms, infrastructure providers, models, APIs, or customer-selected systems. Patched Codes, Inc. is not responsible for third-party services outside its control. Use of third-party services may be governed by separate terms.
11. Disclaimers
Except as expressly stated in a separate written agreement, the services are provided "as is" and "as available." Patched Codes, Inc. disclaims warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation to the maximum extent permitted by law.
12. Limitation of Liability
To the maximum extent permitted by law, Patched Codes, Inc. will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption. Any aggregate liability will be limited to the amounts paid to Patched Codes, Inc. for the affected services during the twelve months before the event giving rise to the claim, unless a separate written agreement states otherwise.
13. Termination
Either party may terminate use of the services as allowed by the applicable written agreement. Patched Codes, Inc. may suspend or terminate access if use creates a security risk, violates these terms, violates law, or threatens service integrity.
14. Governing Law
These terms are governed by the laws stated in the applicable written agreement. If no separate agreement applies, these terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules.
15. Contact
Questions about these terms or security practices can be sent to contact@patched.codes.