Privacy Policy

Effective date: July 10, 2026

This Privacy Policy explains how Patched Codes, Inc. collects, uses, retains, discloses, protects, and disposes of personal information when you visit our website, contact us, or use our products and services.

1. Scope

This policy applies to personal information processed by Patched Codes, Inc. as a business. For customer data processed inside customer-specific deployments or workflows, Patched Codes, Inc. generally acts as a service provider or processor and handles that data according to the applicable customer agreement, data processing agreement, and documented instructions.

2. Information We Collect

We may collect the following categories of information:

• Contact information, such as name, company, role, email address, phone number, and mailing address.
• Account and business information, such as authentication details, billing information, contracts, support requests, and customer relationship records.
• Usage and device information, such as IP address, browser type, device identifiers, pages viewed, referring pages, logs, timestamps, and service activity.
• Customer-provided workflow data, such as documents, messages, records, prompts, outputs, metadata, and other information submitted to configured services.
• Security and compliance information, such as audit logs, access records, incident records, and control evidence.

3. How We Collect Information

We collect information directly from you, from your organization, through our website and services, from integrations you authorize, from service providers, and from security, logging, analytics, billing, and support systems used to operate the services.

4. How We Use Information

We use personal information to provide, secure, monitor, maintain, support, and improve our website and services. We may also use information to manage accounts, respond to inquiries, process transactions, perform contractual obligations, debug systems, prevent abuse, investigate incidents, comply with legal obligations, enforce agreements, and communicate about services or security matters.

5. AI and Workflow Data

Where our services use AI-assisted workflows, customer data may be processed to generate classifications, summaries, extractions, recommendations, validation checks, or workflow outputs. Patched Codes, Inc. does not use customer workflow data to train public foundation models unless a separate written agreement expressly permits it.

6. Disclosure and Subprocessors

We may disclose personal information to service providers, infrastructure providers, security vendors, professional advisers, payment processors, integration partners authorized by the customer, and government authorities when required by law. We require vendors that process personal information on our behalf to use appropriate confidentiality, privacy, and security safeguards.

7. Retention and Disposal

We retain personal information only as long as reasonably necessary for the purposes described in this policy, the applicable customer agreement, legal obligations, dispute resolution, security, audit, and business continuity. When information is no longer needed, we delete, de-identify, aggregate, or securely dispose of it according to our retention practices and contractual commitments.

8. Security and SOC 2-Aligned Privacy Controls

Patched Codes, Inc. maintains administrative, technical, and organizational safeguards designed to protect personal information and support SOC 2-aligned privacy operations. These safeguards may include access control, least-privilege permissions, authentication controls, encryption, logging and monitoring, incident response, change management, vendor review, employee security training, vulnerability management, backup and recovery procedures, and periodic control review.

No security program can guarantee absolute protection. If we identify a security incident affecting personal information, we will investigate and provide notifications as required by law and applicable agreements.

9. Your Privacy Choices and Rights

Depending on where you live and the nature of your relationship with us, you may have rights to request access, correction, deletion, portability, restriction, objection, or withdrawal of consent for certain processing. You may also have the right to opt out of certain communications. To make a request, contact us at contact@patched.codes. We may need to verify your identity and authority before fulfilling a request.

10. Cookies and Analytics

Our website and services may use cookies, local storage, logs, and similar technologies to operate the site, remember preferences, measure usage, protect against abuse, and improve performance. Browser settings may allow you to block or delete cookies, but some features may not work properly without them.

11. International Transfers

Patched Codes, Inc. may process information in the United States and other countries where we, our service providers, or our customers operate. Where required, we use contractual, technical, and organizational safeguards intended to protect transferred personal information.

12. Children's Privacy

Our services are intended for business use and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through our website or services.

13. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are material, we will provide notice by updating the effective date, posting the revised policy, or using another reasonable notice method.

14. Contact

Questions, requests, or concerns about this Privacy Policy or our privacy practices can be sent to contact@patched.codes.